FEES

REFUNDS

CANCELLATIONS

ACCESS AND EQUITY

COMPLAINTS

GRIEVANCE PROCEDURES

RISK MANAGEMENT



FEES:

Law Enforcement Training Solutions  will provide clients, in advance of enrolment, with information regarding:

	Any fees payable by them for any education, training and assessment services or products provided by Recognition Services and HR Strategy and Organisational Development
	Any materials, equipment and resources that they will need in order to participate in the education, training and assessment
	Arrangements for the payment of fees.
	Law Enforcement training Solutions  guarantee to safeguard fees paid by clients.

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REFUNDS:

Law Enforcement training Solutions  guarantee the refund of fees should either agency cancel or discontinue a course/assessment for any reason or should a client withdraw from a course/assessment for a good reason giving reasonable notice.  

A cancellation policy applies to all fee paying programs and will be advertised in marketing literature.

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CANCELLATIONS:

If you need to cancel up to the day of the commencement of the course/assessment, a full refund may be provided depending on the circumstances. 

If you cancel on the day of commencement or after the course has commenced, there will be no refund except if there are extenuating circumstances. In any such circumstances all refunds will be at the discretion of the Director of Training and subject to individual negotiation.

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ACCESS AND EQUITY:

Law Enforcement Training Solutions  is committed to the principle of access and equity in vocational education and training and to giving practical expression to the Australian National Training Authority goal of improving the knowledge, skills, and quality of life for all students, having regard to the particular needs of target groups. 

In keeping with this commitment Law Enforcement Training Solutions  will strive to ensure that programs and services are relevant, accessible, fair and inclusive by: 

	Promoting the organisation's programs and services in a manner that includes and reflects the diverse client population, to ensure that all prospective students are well informed about the options available to meet their individual training needs.
	Increasing the skills base of the unemployed to improve employability in line with the skills requirements of industries and enterprises.
	Providing an effective range of vocational preparation programs.
	Ensuring that those groups traditionally under-represented in vocational education and employment have the opportunity to participate and achieve the same outcomes as other members of the community.
	Implementing fair educational program and geographic resource allocation practices, to maximise the participation of target groups.
	Providing culturally inclusive literacy and numeracy training that meets individual, community and industry needs.
	Undertaking to eliminate policies, practices, structures, assumptions and behaviours which may contribute to the disadvantages suffered by under-represented groups both in employment and in education.
	Management fosters the implementation of access and equity best practice by ensuring that.
	Equal opportunity policies are in place, widely dispersed and understood
	Barriers to access and participation are identified and strategies developed to overcome them.
	Key staff has identified responsibility and expertise in equal opportunity matters.
	The equity profile of the potential client base is defined and participation targets established.
	All the organisation's policies and procedures are non-discriminatory and inclusive.
	All staff are provided with information and training about access and equity issues and the organisation's complaint resolution processes.
	All students are provided with information about access and equity issues and the organisation's complaint resolution processes .
	All components of the education process are evaluated to ensure that they are inclusive and value students from diverse backgrounds  .
	Levels of participation and attainment by equity target groups are monitored by study and participation levels across a full range of programs.
	All staff is aware of progress in the participation and outcomes for equity target groups and action plans are developed and put in place to meet any deficiencies.

COMPLAINT:

The prime objective of Law Enforcement Training Solutions  is to deliver client and student satisfaction through our professionalism and service. 

It is our intention that our service will be maintained at a level at or above expectations. To do so, Law Enforcement Training Solutions  will adhere to the policies and procedures in the Policy & Procedures Manual. 

To ensure complete satisfaction, Law Enforcement Training Solutions  will follow up and address any issues or concerns expressed by our clients or students. Prompt action will be implemented to ensure concerns are handled promptly.  

Grievance Procedures:

If a client or student has a grievance, dispute or disagreement, Law Enforcement Training Solutions  will address the matter promptly, fairly and confidentially in accordance with established procedures. 

Law Enforcement Training Solutions  will conduct reviews in an open manner, free from prejudice and bias. 

Law Enforcement Training Solutions  will constantly strive to provide quality service and welcomes the comments of all staff members, students and clients that may contribute to the improvement of our training management system. 

In the event that a student encounters a problem with a deliverer or another member of the program, we urge that she/he speak to the person directly, or bring the matter to the attention of the Education coordinator.  

If the issue can not be resolved through discussion, a written complaint should be submitted to the Law Enforcement Training Solutions .  

The student will receive a copy of Law Enforcement Training Solutions  grievance procedures. Any grievance will not deprive the student of his or her rights as a student.

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Risk Management:

Managing risk in a systematic way leads to more effective decisions both at the initial decision stage, and in the on-going operation of a function. Effective risk management enables Law Enforcement Training Solutions to achieve its objectives in the provision of a high standard of training to candidates in the Security and related industry in Western Australia. 

This policy addresses risks such as: safety; environment; continuity of operations; legal; financial; resources; political/industrial factors; competitive advantage; and fraud. 

The overall risk management process addresses: 

	The analysis and monitoring of functions/activities to identify potential risks and any adverse trends;
	A method of quantitatively identifying the likelihood and consequences of incidents associated with failure of existing systems and procedures;
	The initiation of preventative action relative to the problems or potential problems identified, by eliminating the risks or controlling them to an acceptable level.